Welcome to South Kensington Florist’s online platform. These Terms & Conditions govern all use of our e-commerce services for the supply and delivery of flowers across South Kensington and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms & Conditions. Please review them carefully before making a purchase.
South Kensington Florist specialises in providing high-quality flower arrangements and reliable online flower delivery to customers in South Kensington and the neighbouring locales. Our services cater to individual, corporate, and special occasion needs, ensuring prompt and secure delivery to homes, offices, and other specified addresses within our service area.
Placing an order with South Kensington Florist is easy and intuitive, designed to create a seamless experience for all customers:
Availability Notice: Flowers and materials are subject to seasonal availability and may occasionally require substitution. If a significant alteration is necessary, we will contact you to discuss alternatives or offer a full refund should you choose not to proceed.
We accept a variety of secure payment options for online flower delivery, including major credit and debit cards, and other methods as displayed on our website at checkout. Prices are quoted in GBP (£) and are inclusive of any applicable VAT and standard delivery fees, unless otherwise stated.
Full payment is required at the time of ordering. Your financial and personal information is protected by industry-standard encryption and secure payment gateways. South Kensington Florist does not store payment card details beyond transaction completion, in line with legal and regulatory obligations.
Once your payment is processed successfully, an email or on-screen order summary will confirm your purchase. If there are any discrepancies or payment failures, you will be notified immediately, and your order will not be processed until corrective action is taken.
If you wish to cancel or amend your order, please notify us as soon as possible after placement. Our cancellation policy is as follows:
To request a cancellation or amendment, please provide your order reference number and relevant contact information to expedite the process. We reserve the right to refuse or charge for order changes if preparation or delivery has commenced.
We pride ourselves on reliable, timely flower delivery throughout South Kensington and the surrounding regions. Our delivery terms are as follows:
Our aim is to deliver arrangements that match your selection as closely as possible. However, due to the perishable and seasonal nature of flowers, some substitutions may be necessary. Any substituted items will be of equivalent or greater value, and the overall style, theme, and colour scheme will be maintained.
If you receive flowers or products that do not meet expectations due to damage or error, please let us know within 24 hours of delivery. We will offer a replacement, partial refund, or other solution depending on the circumstances and evidence provided.
Due to the fresh and perishable nature of our floral products, returns are not usually accepted unless the product is defective, damaged on arrival, or not as described. For non-perishable items such as vases or accessories, standard UK consumer right regulations apply. If you wish to return these items, please do so unused and in their original packaging within 14 days of receipt to be eligible for a refund or exchange, subject to inspection.
Our liability to you in connection with any order is strictly limited to the purchase price of that order. South Kensington Florist is not liable for any indirect losses, including but not limited to loss of income, profit, business, or goodwill arising from the use of our online flower delivery services or the inability to use the site.
Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be restricted or excluded by English law.
It is the customer’s responsibility to ensure all delivery and order information provided is accurate. We are not liable for losses arising from supply of incorrect or incomplete details.
Our website content, including design, branding, photographs, product descriptions, and all other material, are the intellectual property of South Kensington Florist. Use of our materials without prior consent for any commercial purpose is strictly prohibited.
Any personal data collected during the order process is handled in accordance with our Privacy Policy and all applicable UK data protection laws. Your details will only be used for processing your order, fulfilment, and, if permitted, marketing communications related to South Kensington Florist. Data will never be sold or transferred to unrelated third parties without your consent.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or the purchase of our products, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such disputes or claims.
We reserve the right to amend these Terms & Conditions at any time. Any such changes will take effect immediately upon posting on our website. We recommend reviewing this page regularly to ensure you remain informed of the current terms governing your use of our flower delivery service in South Kensington.
Should any provision in these Terms & Conditions become invalid or unenforceable, the remaining provisions will continue to apply. These terms comprise the entire agreement between South Kensington Florist and you as a customer regarding the online purchase and delivery of flowers.
Note: These Terms & Conditions apply to all customers ordering flower delivery in South Kensington and throughout the surrounding areas. By confirming your order, you acknowledge and accept these terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
