At South Kensington Florist, we take immense pride in providing freshly arranged flowers to homes and businesses throughout South Kensington. We understand how important it is for your floral arrangements to arrive in pristine condition and remain vibrant for as long as possible. That’s why we guarantee freshness with every order dispatched to our valued local customers.
If your flowers arrive in a less than perfect state, please notify us immediately upon receipt. We take great care in packaging and handling each bouquet, but accidents can occur. If you notice any damage to your flowers or arrangements upon delivery—such as wilting, breakage, or severe bruising—please contact us on the day of arrival. We may request a photo to help us assess the issue swiftly and accurately.
Once we have verified the damage, we will offer you a choice between a full refund or prompt replacement of your bouquet or floral gift. We will arrange for the replacement to be delivered at the earliest possible opportunity, ensuring you still enjoy fresh blooms for your special occasion or everyday enjoyment.
Our fresh flowers guarantee means that your arrangements should remain beautiful and vibrant for at least 5 days from the date of delivery, provided they are cared for according to our guidelines (such as keeping them hydrated and away from excessive heat or direct sunlight). If you feel your flowers have not met this standard of freshness, please let us know within 48 hours of delivery. We can advise on care techniques, offer a replacement where appropriate, or process a partial or full refund depending on the circumstances.
Your satisfaction is our priority. If you are dissatisfied with your order due to quality issues, damage, or freshness concerns, we provide the option of a no-fuss replacement or refund. Our team will review your request and, after verifying the details, initiate your chosen resolution as swiftly as possible. Refunds will be processed using your original method of payment, while replacements can be scheduled at your convenience.
We welcome any feedback that allows us to improve our services. If you have a complaint regarding your flowers, the delivery process, or any aspect of your experience with South Kensington Florist, please let us know as soon as possible. Our team will thoroughly investigate your concerns and strive to resolve the matter promptly and courteously. Complaints are typically acknowledged within one working day, with most cases resolved within three working days.
South Kensington Florist has earned the trust of households and businesses across the South Kensington area. Our friendly, experienced team is dedicated to delivering only the freshest flowers with exceptional customer care. When you choose us, you’re choosing a local florist who stands behind every bouquet we create and deliver.
We want you to order with confidence, knowing your satisfaction is at the heart of everything we do. From our fresh flowers guarantee to our straightforward returns and complaints process, South Kensington Florist is committed to making your experience with us stress-free and delightful. Thank you for trusting your local South Kensington florist with your floral needs.
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